Privacy Policy

Effective Date: 31 November 2024
Last Updated: 31 November 2025

At eZitransact, your privacy is our priority. We are committed to protecting your personal information and ensuring that your data is collected, stored and used responsibly, transparently and securely.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, contact number, ID number and business details provided during registration or onboarding.
Transaction Data: Payment information, transaction history and wallet activity used to process payments and settlements.
Device Information: IP address, browser type and operating system for improving platform functionality and security.
Usage Data: Information on how you use our services, such as app interactions and website visits.

2. How We Use Your Information

We use your information to:

Provide, manage and improve our payment and financial services.
Verify identity and prevent fraud or unauthorised transactions.
Facilitate settlements, billing and account management.
Communicate important updates, promotional offers or policy changes.
Comply with legal and regulatory requirements.

3. Data Security

We implement advanced security measures, including encryption, secure servers and access control protocols, to protect your information from unauthorised access, alteration or disclosure.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share limited information with:

Financial Institutions and Payment Networks for transaction processing.
Regulatory Authorities to meet legal compliance.
Service Providers who support our operations under strict confidentiality agreements.

5. Data Retention

Your data is stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, it is securely deleted or anonymised.

6. Your Rights

You have the right to:

Access and review your personal data.
Request corrections or deletion of your information.
Withdraw consent to certain data uses.
Lodge a complaint with relevant data protection authorities.

7. Cookies and Tracking

We use cookies to enhance user experience, analyse traffic and personalisee content. You can manage cookie preferences through your browser settings.

8. International Transfers

If your data is transferred outside of South Africa, we ensure it is handled under equivalent data protection standards.

9. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any questions or privacy-related concerns, please contact us at: